1. General information
By accessing the website and using Royal Server services, the customer confirms that they have read, understood and accepted these Terms and Conditions.
- Services are intended for lawful and responsible use.
- The client must provide accurate, complete and up-to-date information.
- Royal Server reserves the right to refuse service in justified cases.
2. Client account
Managing services may require creating a customer account on the Royal Server / Royal Data platform.
- The client is responsible for the security of their account.
- The password must be kept confidential and must not be shared with third parties.
- Any activity performed through the client account is considered the client’s responsibility.
3. Services provided
Royal Server provides infrastructure and hosting services, including:
- Linux / Windows NVMe VPS servers
- Bare-metal dedicated servers
- Game Hosting for gaming communities
- Cloud Servers and Cloud Storage
- Rack server colocation
- Anti-DDoS protection and network services
- Custom infrastructure, backup and management services
Service specifications, prices and availability may vary depending on stock, infrastructure and current offers.
4. Payments and billing
Services are billed according to the prices displayed on the website or according to custom offers.
- Invoices are issued electronically.
- Payment must be made before the due date.
- Services may be automatically suspended for overdue invoices.
- Refunds are handled in accordance with the contract and applicable law, including mandatory consumer rights.
- We reserve the right to update prices based on infrastructure and supplier costs.
5. Acceptable use
Customers agree to use the services only for lawful purposes. The following activities are prohibited:
- Cyberattacks, abusive scanning or exploitation of vulnerabilities
- Spam, phishing, scams or online fraud
- Distribution of malware, botnets, ransomware or harmful content
- DDoS attacks or participation in attacks against other networks
- Hosting illegal content or content that infringes copyright
- Unauthorized mining or abusive resource consumption
- Any activity that may affect the stability of Royal Server infrastructure
6. Legitimate Use of Email Services
Royal Server permits lawful and legitimate email activity, including email services operated by online stores, businesses, websites and applications. This new Anti-Abuse policy imposes no additional restrictions on compliant email communications.
- Online stores may send order confirmations, invoices, delivery and payment updates, customer support messages and other transactional emails.
- Business correspondence, password resets, security alerts and legitimate operational notifications are permitted.
- Newsletters and marketing messages are permitted when compliant with applicable law, a valid legal basis and any applicable unsubscribe requirements.
- Customers must secure email accounts and servers against unauthorized access and misuse.
Legitimate email activity is not abuse. Anti-Abuse enforcement targets confirmed abusive traffic, not ordinary business or e-commerce communications.
7. Automated Anti-Abuse Detection
Royal Server uses automated systems to detect and prevent spam, including Snowshoe spam (abusive campaigns distributed across multiple IP addresses), phishing, unsolicited messaging and malicious email activity.
- Detection may consider traffic patterns, unusual sending volumes, technical abuse indicators, complaints and reports from upstream providers or reputation organizations.
- Suspicious traffic may be restricted automatically to protect the infrastructure. Confirmed violations and permanent sanctions are based on a review of available evidence.
- Incidents may be associated with the relevant service, IP address and customer account, in accordance with applicable law and our privacy policy.
- Customers are responsible for administering and securing their services, including against third-party compromise, while the circumstances of an incident may be reviewed.
8. Permanent IP Address Blocking
An IP address involved in confirmed email abuse or Snowshoe spam may be automatically and permanently blocked within Royal Server's infrastructure to protect network reputation and other customers.
- A permanent block has no automatic expiry and will not be lifted merely upon customer request.
- Replacement IP addresses will not be provided to circumvent Anti-Abuse enforcement.
- Customers may dispute an incorrect identification through a support ticket with relevant evidence; Royal Server may correct confirmed errors.
- Emergency restrictions may be applied immediately where network security or stability is at risk.
9. Two Confirmed Abuse Violations Policy
Royal Server maintains a zero-tolerance policy for repeated email abuse. Two separate, confirmed incidents of spam, Snowshoe spam or other prohibited email abuse linked to the same customer account may result in permanent termination of the contractual relationship.
- First confirmed violation: Permanent blocking of the affected IP address and an official customer notification.
- Second confirmed violation: Permanent closure of the customer account and termination of associated services, subject to applicable legal obligations.
- Refunds: Fees for services terminated due to repeated confirmed abuse are non-refundable to the extent permitted by applicable law and the contract; mandatory consumer rights remain unaffected.
- Reinstatement: Accounts permanently terminated for repeated abuse will not be reinstated under the standard procedure.
- Customers may request review of a finding through a support ticket; reports and evidence will be assessed to avoid incorrect enforcement.
These measures apply to confirmed abuse, not merely to the use of email ports or services. Royal Server may act immediately in serious cases without waiting for a second incident, within the limits of applicable law.
10. IP Address Allocation, Replacement and Withdrawal
IP addresses are network resources assigned for use with services and do not become customer property. Royal Server may need to replace or withdraw an allocation when it is withdrawn by its owner, an upstream provider or a competent authority, or for security and reputation reasons.
- The 2.26.170.0/24 subnet was withdrawn by its owner following repeated abuse incidents, including Snowshoe spam, and has been replaced with another subnet.
- When an IP address changes, customers may need to update DNS, firewall, application and email service configurations.
- Royal Server will communicate relevant changes and make reasonable efforts to maintain service continuity, subject to technical and contractual circumstances.
11. Anti-DDoS Protection
Anti-DDoS protection is provided to reduce the impact of attacks on the client’s services.
- Protection is provided on a best-effort basis.
- We do not guarantee the blocking of every type of attack.
- In the event of extreme attacks, temporary limitations or additional filtering may apply.
- Royal Server may apply emergency measures to protect the overall infrastructure.
12. Server colocation
For colocation services, the customer retains ownership of the equipment, while Royal Server provides rack space, connectivity and power in accordance with the agreed offer.
- Physical access to equipment is available by prior appointment only.
- The client is responsible for the hardware condition of the equipment.
- Royal Server is not liable for pre-existing hardware defects.
- Unpaid, abandoned or uncollected equipment may be decommissioned in accordance with applicable law.
- Additional power consumption, extra IP addresses or port upgrades may be charged separately.
13. Backup and data responsibility
The client is responsible for hosted data and for maintaining backups.
- Automatic backups, where offered, do not constitute an absolute guarantee of recovery.
- The client must maintain their own copies of important data.
- Royal Server is not liable for data loss caused by software errors, attacks, client actions or unforeseen failures.
14. Uptime and maintenance
Royal Server makes reasonable efforts to maintain stable and high-performance infrastructure.
- Scheduled or emergency maintenance may occur.
- Interruptions may occur due to hardware, external attacks, upstream providers or force majeure.
- We do not guarantee 100% uninterrupted operation for all services.
- In the event of incidents, priority is given to restoring services as quickly as possible.
15. Limitation of liability
Royal Server cannot be held liable for indirect damages or losses caused by use of the services.
- Financial or commercial losses
- Loss of data or profit
- Temporary business interruptions
- Problems caused by third parties or external providers
- External cyberattacks or incorrect configurations made by the client
Total liability, where permitted by law, is limited to the value of the service paid by the client for the affected period.
16. Service suspension
Royal Server reserves the right to suspend or terminate services in the following situations:
- Non-payment of invoices
- Violation of the terms and conditions
- Illegal or abusive activities
- Excessive resource usage that affects the infrastructure
- Attacks, spam, phishing or malware
- Two separate confirmed email abuse incidents, as described in Section 9
- Legal or compliance requests
17. Data protection
Customer data is treated confidentially and used to provide services, process billing, deliver technical support and comply with legal obligations.
- We do not sell personal data to third parties.
- Data may be processed by partner services strictly for operation of the platform.
- The client may request information regarding their data through the official contact channels.
18. Changes to the terms
Royal Server may update this document. The updated version will be published on the website, with any legally required notice provided.
- Continued use of the services constitutes acceptance of the changes.
- The client is responsible for periodically reviewing the applicable terms.
